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Author Topic: Possible grounding issue with Scarlett 2i2  (Read 22159 times)

Manuk

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Possible grounding issue with Scarlett 2i2
« on: January 07, 2016, 07:51:30 pm »
Hello guys,

I've had the Scarlett 2i2 for about a year now and there's always been this noticeable static when tampering with the volume knob. It can be ignored by just always having the volume on high through the interface and changing the volume through my PC, but i'd rather not have to do that.

It also causes the sound to be lost in either one of the monitors depending on where I stop turning the knob. This causes lots of issues during mixing/mastering.

Anyone else experience heavy static with the Scarlett 2i2?

Thank you in advance for the help and i'm sorry if this was posted in the wrong forum!
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Babasmas

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Re: Possible grounding issue with Scarlett 2i2
« Reply #1 on: January 07, 2016, 07:53:19 pm »
First, is the phantom power on ?

Second, how many device do you have plugged into your power socket  ? (the one from your house) Do you use power strip ?

Third where you at ? (Depending on which country you're in the maximum power can variate. Here, in Belgium, I can have 220V)

Answer and we'll see where it comes from. (Def from you computer, but that means, you've something plugged in and it's too much)
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Mussar

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Re: Possible grounding issue with Scarlett 2i2
« Reply #2 on: January 07, 2016, 08:31:03 pm »
Are you using KRK monitors? There was another thread that talked about a similar issue - it appears to be a problem with how the 2i2 draws power via USB. The only fix, it seems, is to buy a new interface.
« Last Edit: January 07, 2016, 08:33:53 pm by Mussar »
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Manuk

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Re: Possible grounding issue with Scarlett 2i2
« Reply #3 on: January 07, 2016, 08:40:21 pm »
Quote from: Babasmas on January 07, 2016, 07:53:19 pm
First, is the phantom power on ?

Second, how many device do you have plugged into your power socket  ? (the one from your house) Do you use power strip ?

Third where you at ? (Depending on which country you're in the maximum power can variate. Here, in Belgium, I can have 220V)

Answer and we'll see where it comes from. (Def from you computer, but that means, you've something plugged in and it's too much)

Sorry if I sound like a noob, but what exactly is the phantom power and how can I check if it's on?

I unplug a lot of stuff when it's not in use.. My D-DJSX2 is located right next to my computer. You think that might be giving off some static feedback?
I'm located in Los Angeles, CA. Don't know if that might be a problem.

Thank you for your help bro!
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Manuk

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Re: Possible grounding issue with Scarlett 2i2
« Reply #4 on: January 07, 2016, 08:44:40 pm »
Quote from: Mussar on January 07, 2016, 08:31:03 pm
Are you using KRK monitors? There was another thread that talked about a similar issue - it appears to be a problem with how the 2i2 draws power via USB. The only fix, it seems, is to buy a new interface.

Yup... KRK 5's. I think I might just invest in the NI KA6 if there isn't a reasonable solution to this.
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Babasmas

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Re: Possible grounding issue with Scarlett 2i2
« Reply #5 on: January 07, 2016, 08:55:25 pm »
Quote from: Manuk on January 07, 2016, 08:40:21 pm
Quote from: Babasmas on January 07, 2016, 07:53:19 pm
First, is the phantom power on ?

Second, how many device do you have plugged into your power socket  ? (the one from your house) Do you use power strip ?

Third where you at ? (Depending on which country you're in the maximum power can variate. Here, in Belgium, I can have 220V)

Answer and we'll see where it comes from. (Def from you computer, but that means, you've something plugged in and it's too much)

Sorry if I sound like a noob, but what exactly is the phantom power and how can I check if it's on?

I unplug a lot of stuff when it's not in use.. My D-DJSX2 is located right next to my computer. You think that might be giving off some static feedback?
I'm located in Los Angeles, CA. Don't know if that might be a problem.

Thank you for your help bro!
The phantom power is for a microphone. You should have a red buttons with 48V written below.
the D-DJSX2 might be the thing giving static feedback. Are they plugged into your computer ?

In Usa, in your socket you only have 110-120V which means, if your computer have a to big power supply, it will cause ground effect or not properly work.
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mcgold

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Re: Possible grounding issue with Scarlett 2i2
« Reply #6 on: January 07, 2016, 10:02:56 pm »
I also have the 2i2 and KRK5s. Sometimes if the USB chord gets moved or if the 2i2 gets moved too much when im adjusting knobs, the audio cuts out like you described...its kind of random how it happens but I'm in a similar boat. I've heard the 2i2 is just pretty sensitive...
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Manuk

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Re: Possible grounding issue with Scarlett 2i2
« Reply #7 on: January 07, 2016, 10:33:01 pm »
Quote from: Babasmas on January 07, 2016, 08:55:25 pm
Quote from: Manuk on January 07, 2016, 08:40:21 pm
Quote from: Babasmas on January 07, 2016, 07:53:19 pm
First, is the phantom power on ?

Second, how many device do you have plugged into your power socket  ? (the one from your house) Do you use power strip ?

Third where you at ? (Depending on which country you're in the maximum power can variate. Here, in Belgium, I can have 220V)

Answer and we'll see where it comes from. (Def from you computer, but that means, you've something plugged in and it's too much)

Sorry if I sound like a noob, but what exactly is the phantom power and how can I check if it's on?

I unplug a lot of stuff when it's not in use.. My D-DJSX2 is located right next to my computer. You think that might be giving off some static feedback?
I'm located in Los Angeles, CA. Don't know if that might be a problem.

Thank you for your help bro!
The phantom power is for a microphone. You should have a red buttons with 48V written below.
the D-DJSX2 might be the thing giving static feedback. Are they plugged into your computer ?

In Usa, in your socket you only have 110-120V which means, if your computer have a to big power supply, it will cause ground effect or not properly work.

The DDJ is plugged into a seperate laptop that is located near the computer. But it is off whenever not in use.
Should I have the phantom power on?

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Babasmas

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Re: Possible grounding issue with Scarlett 2i2
« Reply #8 on: January 07, 2016, 10:35:04 pm »
Quote from: Manuk on January 07, 2016, 10:33:01 pm
Quote from: Babasmas on January 07, 2016, 08:55:25 pm
Quote from: Manuk on January 07, 2016, 08:40:21 pm
Quote from: Babasmas on January 07, 2016, 07:53:19 pm
First, is the phantom power on ?

Second, how many device do you have plugged into your power socket  ? (the one from your house) Do you use power strip ?

Third where you at ? (Depending on which country you're in the maximum power can variate. Here, in Belgium, I can have 220V)

Answer and we'll see where it comes from. (Def from you computer, but that means, you've something plugged in and it's too much)

Sorry if I sound like a noob, but what exactly is the phantom power and how can I check if it's on?

I unplug a lot of stuff when it's not in use.. My D-DJSX2 is located right next to my computer. You think that might be giving off some static feedback?
I'm located in Los Angeles, CA. Don't know if that might be a problem.

Thank you for your help bro!
The phantom power is for a microphone. You should have a red buttons with 48V written below.
the D-DJSX2 might be the thing giving static feedback. Are they plugged into your computer ?

In Usa, in your socket you only have 110-120V which means, if your computer have a to big power supply, it will cause ground effect or not properly work.

The DDJ is plugged into a seperate laptop that is located near the computer. But it is off whenever not in use.
Should I have the phantom power on?
If you don't have microphone on, so nope for the phantom.

I've found what's causing the issues, the laptop ! Move it and unplug your DDJ. ;) It should work in theory. if not, then I can't help you.
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